Shipping & Returns

 

Shipping Policy 

 

  • We currently only offer shipping solutions within Australia. 
  • Please allow 1-3 business days for all orders to be packed and delivered.
  • Orders placed on a weekend will be processed on the following business day. 
  • Once your order has been shipped, you will receive tracking information from Australia Post. 
  • Please ensure that you have provided the correct shipping address to avoid redelivery charges. 
  • For any questions, please reach out to us at hello@noemieessentials.com

 

Shipping information 

 

Type Cost
Standard $10 or FREE over $100
Express

$15

 

 

Returns and Refunds

 

Due to the nature of our products, we do not accept exchanges or refunds for change of mind.

 

In the unfortunate event that you receive a product that is damaged, please send us an email at hello@noemieessentials.com within 24 hours.

 

Returns Information

 

  • Orders must be returned to us within 14 days from purchasing
  • Claims outside this period will not be accepted
  • We only replace items that are defective or damaged
  • Item must be unused
  • Proof of purchase must be provided
  • Picture of the item and its packaging needs to be provided
  • We do not accept returns or exchanges on items that are on sale, using a credit note and gift cards
  • We are not responsible for packages that are lost in transit
  • The customer is responsible for the cost of the return shipping

 

Once your claim is received and inspected you will be notified whether your claim has been successful or rejected.